Terms & Conditions

Welcome to PersonalizeGifts.in. By accessing or using our website, you agree to be bound by the Terms & Conditions stated below. Please read them carefully before placing an order or using any part of our services.

Legal Name: PRSNALIZE GIFTS

Address:

NO. C-937 PLOT NO- GH01, 4TH AVENUE GAUR CITY Sec-4, Block C, GREATER NOIDA WEST, Uttar Pradesh, pin: 201009, Ghaziabad, UTTAR PRADESH, 201009, India.

LG-252 Gaur City Center Greater Noida West, Ghaziabad, UTTAR PRADESH, 201009, India.

1. Acceptance of Terms

By using this website, you acknowledge that you have fully read, understood, and unconditionally accepted these Terms & Conditions, along with any additional guidelines, FAQs, and policies referenced elsewhere on the site.

2. Ownership & Copyright

This website is owned and operated by PersonalizeGifts.in.
All content—including text, images, graphics, logos, and product information—is protected by copyright and other intellectual property laws.

You may not copy, reproduce, republish, upload, download, transmit, modify, or distribute any material from our site for commercial or personal purposes without prior written permission from PersonalizeGifts.in.
Any unauthorized use may result in legal action under applicable Indian laws.

3. Product Information & Warranty

Products and services displayed on PersonalizeGifts.in are provided “as is”, without any warranties—express or implied. While we make every effort to ensure accuracy:

We do not guarantee that the website will be error‑free or free from viruses or harmful components.
Any manufacturer or vendor warranty (where applicable) must be claimed directly with the respective brand.
PersonalizeGifts.in is not responsible for after‑sales service unless explicitly stated.

4. Taxes, Duties & Additional Charges

In certain locations, the delivery partner may collect additional charges such as octroi, entry tax, local body tax, or other duties.
These charges, if applicable, must be borne by the recipient and are not controlled by PersonalizeGifts.in.

5. Delivery Policy for Perishable Products

For perishable items (e.g., flowers, cakes, sweets):

Delivery is attempted only once.
Orders will be considered delivered in cases of:
- Incorrect or incomplete address
- Recipient unavailable
- Premises locked
- Delivery refusal

No refunds or cancellations are allowed for such cases.

6. Product Representation & Substitutions

Many items offered on PersonalizeGifts.in—especially handmade or personalized items—may have slight variations in color, size, shape, or finish compared to product images.

For reasons beyond our control, we may substitute an item with a similar or equivalent product of equal value to fulfill the order.

7. Limitation of Liability

Under no circumstances shall PersonalizeGifts.in be liable for:

Loss of data
Loss of profits
Indirect, incidental, or consequential damages
Inability to use the website or its services

Our maximum liability, if any, shall not exceed the actual amount paid by the customer for the specific product or service.

8. Pricing, Availability & Website Updates

We strive to provide the most accurate and updated information. However:

Prices and availability may change without prior notice.
Online prices may differ from offline or retail prices.
We reserve the right to limit or restrict sales, including refusing orders suspected to be placed by resellers.
We are not responsible for typographical or image‑related errors.

9. Feedback & Communication

Users placing orders may receive communication from PersonalizeGifts.in—via SMS, email, WhatsApp, or phone call—for:

Feedback collection
Order updates
Product recommendations
Service improvement

All collected feedback and communication flows remain the property of PersonalizeGifts.in.

10. Refunds & Deductions

Any refund—whether voluntary or resulting from a customer request—shall:

Not be considered a waiver of our Terms & Conditions
Not set a precedent for future claims
Be subject to a 10% deduction for bank charges and processing overheads

11. Queries & Clarifications

For any questions regarding these Terms & Conditions, please contact us before placing an order:
📧 admin@personalizegifts.in

For compliance-related issues under the Consumer Protection Act and IT Rules:
📧 admin@personalizegifts.in

12. Dispute Resolution & Jurisdiction

In the event of a dispute, both parties agree to attempt an amicable resolution within 30 days.
If unresolved, the matter shall be referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996.

All disputes are subject to the exclusive jurisdiction of the courts of Noida, Uttar Pradesh, India.

13. Final Acknowledgement

By using PersonalizeGifts.in, the user confirms that they have read, understood, and accepted all Terms & Conditions, policies, FAQs, and associated risks involved in using our platform.